Product Return Policy
Return Policy Overview
If you are unsatisfied with the product that you have purchased then we encourage you to call or e-mail us to let us know about the issue. Our goal is to make you pleased with your purchase and provide the best shopping experience possible.
Do not ship products back without obtaining a Return Merchandise Authorization (RMA Number) and contacting us first at (800) 360-8105 or sending email. Customers must pay return shipping costs. Please return items through an insured delivery service, as we cannot be responsible for lost packages.
Refunds will be made using original purchase method. The following conditions are exceptions to returns:
(1) Custom orders, sale or clearance items cannot be returned or exchanged.
(2) Absolutely no returns for any items returned without a RMA number.
Please, do not return any opened food products, items must be in good order for resale.
Damaged or Defective Product:
What happens if you just hate the taste of the coffee or tea? First, we apologize for this inconvenience. We pride ourselves on an excellent customer experience and want to do things right by you. However, if your order arrives defective or in really bad form, simply notify us of the problem within 48 hours of delivery and we will resolve the issue (including shipping & handling) or replace the item. Please contact us at (800) 360-8105 or by email to returns@uBuyCoffee.com so we can provide you with an acceptable solution. Do not send back damaged goods without obtaining a RMA number first or contacting us. Do not contact the Coffee Roaster that supplied the coffee, we wish to be that contact point. If you are angry, you can start the "roasting" process with us, the problem is ours to resolve!
No product damage claims from shipping can be made after 48 hours will be honored. Please retain all packaging materials.
Terms of Sale:
All orders require prepayment
International Orders and Billing Addresses:
Our website is unable to accept credit cards with billing addresses outside of the United States/Canada. We are also unable to calculate foreign shipping fees. Please call us to place an order with an international credit card or shipping address at (800) 360-8105.
Thank You For Choosing uBuyCoffee for your Coffee Shopping Needs.